Privacy policy

Privacy Policy

Effective Date: March 24, 2025

At Finch & Hatton, we are committed to protecting your privacy while providing a seamless, luxurious shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.finchandhatton.co.uk (the "Site").

By accessing our Site, purchasing from us, or engaging with our services, you consent to the practices outlined below.

1. Information We Collect

We collect and process personal data to provide a tailored, secure, and efficient shopping experience. This includes:

A. Information You Provide to Us

  • Contact Information – Name, email, phone number, shipping & billing address.

  • Order Details – Products purchased, payment method, transaction records.

  • Account Information – Username, password, preferences.

  • Customer Service Inquiries – Messages, requests, and feedback.

B. Information We Collect Automatically

When you browse our Site, we collect Usage Data via cookies and tracking technologies, such as:

  • Device & Browser Data – IP address, operating system, and browser type.

  • Shopping Behaviour – Pages visited, items viewed, and time spent on the Site.

C. Information from Third Parties

We may receive additional data from:

  • Payment Providers (e.g., PayPal, Stripe) – To process transactions securely.

  • Shipping Partners – For order fulfilment and delivery tracking.

  • Advertising Partners (e.g., Meta, Google Ads) – For targeted marketing campaigns.

2. How We Use Your Information

We process personal data under the UK Data Protection Act 2018, GDPR (EU/UK), and CCPA (US), relying on the following legal bases:

* Fulfilling Orders & Providing Services – Processing transactions, delivering products, managing returns. (Legal Basis: Contract Performance)
* Personalizing & Improving Your Experience – Tailoring product recommendations, optimizing website performance. (Legal Basis: Legitimate Interest)
* Marketing & Promotions – Sending exclusive offers (only with your consent). (Legal Basis: Consent)
* Security & Fraud Prevention – Detecting fraudulent activity and securing customer data. (Legal Basis: Legal Obligation & Legitimate Interest)
* Legal Compliance – Responding to legal requests and enforcing our policies. (Legal Basis: Legal Obligation)

3. How We Share Your Information

We do not sell your personal data. However, we share it with trusted third parties to operate our business effectively:

A. Essential Service Providers

  • Payment Processors (e.g., Shopify, Stripe, PayPal) – To securely process transactions.

  • Shipping Partners (e.g., DHL, Royal Mail, UPS) – For fulfilling and tracking orders.

  • IT & Security Providers – To protect our Site from threats and cyberattacks.

B. Marketing & Analytics Partners

  • Google Analytics & Meta Ads – For tracking performance and personalizing promotions.

  • Email Marketing Services (e.g., Klaviyo, Mailchimp) – To send you relevant updates (only if you opt-in).

C. Legal & Compliance

  • If required by law, we may share data to comply with legal requests, fraud investigations, or government authorities.

4. Your Rights & Choices

Depending on your location, you have the right to:

* Access & Request a Copy of Your Data
* Correct Inaccurate Information
* Request Data Deletion (Except when legally required to retain it)
* Opt-Out of Marketing Communications
* Restrict or Object to Certain Data Processing

To exercise these rights, please contact us at: info@finchandhatton.co.uk.

5. International Data Transfers

Since we serve customers globally, we may transfer your data outside the UK and EU. When we do, we rely on:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • UK International Data Transfer Agreement (IDTA) for data transferred from the UK.

  • Adequacy Decisions for countries recognized as having strong data protection laws.

If you have concerns, you can request further details on how we handle cross-border data transfers.

6. Data Retention & Security

We retain your personal data only for as long as necessary to:

  • Fulfil your orders and provide customer service.

  • Comply with legal and tax obligations.

  • Detect fraud and improve security.

Your data is stored on secure servers with encryption and access controls to prevent unauthorized access.

7. Cookies & Tracking Technologies

We use cookies to:
* Store preferences and enhance site performance.
* Provide personalized shopping recommendations.
* Analyse traffic and optimize user experience.

You can manage cookie settings via your browser. Note that disabling cookies may limit certain functionalities.

For details, see our Cookie Policy at [insert link].

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, business operations, or technologies. Any updates will be posted with a “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

📍 Finch & Hatton

223 Regent St, W1B 2QD

London 

📧info@finchandhatton.co.uk